Help centre

Get unstuck in a minute

Start with the common fixes below. If your answer isn't here, ask the assistant — and if it still needs a human, email the team.

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Common questions

Getting started

Proposals and jobs

Invoices and payments

Billing and plans

Account and data

Ask the assistant

The assistant knows how PipeWorks works and can talk you through fixes step by step. Conversations are saved to your account so the team can pick up anything it can't solve.

PipeWorks assistant

Answers are saved so the team can follow up.

Hi — I'm the PipeWorks assistant. Tell me what's going wrong (scheduling, invoices, PDFs, billing, anything) and I'll walk you through it.

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Send the details and we'll reply straight to your inbox — usually within one business day.

Get unstuck in a minute

Common questions

Getting started

I signed up but never got my confirmation email.

The confirmation link says it is invalid or expired.

Where do I set my business details?

Is there a tour of the app?

Proposals and jobs

How do I turn an approved proposal into a job?

Why can't I schedule two jobs at the same time?

The calendar date looks one day off.

How do parts-on-order reminders work?

Invoices and payments

A customer only paid part of the bill. What do I do?

How do overdue reminders work?

Can I edit an invoice after sending it?

The PDF download does nothing.

Billing and plans

How do I change or cancel my plan?

What happens when I upgrade mid-month?

The billing portal won't open.

I hit a usage limit.

Account and data

Who can see my data?

Can I export my books?

I forgot my password.

Ask the assistant

Still need a hand?

Email the PipeWorks team